Shipping policy

Shipping Policy

Effective Date: August 3, 2026

Thank you for shopping with PomTom Store. We are committed to delivering your orders safely and on time. Please read our Shipping Policy before placing your order.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During sales, festive seasons, or high-demand periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

  • Within Kerala: 2–5 business days
  • Rest of India: 3–7 business days

Delivery times are estimates and may vary depending on your location, courier service, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any free shipping offers will be clearly mentioned on our website or promotional materials.

Order Tracking

Once your order has been shipped, you will receive tracking details via SMS, WhatsApp, email, or another available communication method, allowing you to track your shipment.

Delivery

Please ensure that the shipping address and contact details provided during checkout are accurate.

If a delivery attempt fails due to an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply for re-delivery.

Damaged or Missing Items

If you receive a damaged package, a defective product, or an item is missing from your order, please contact us within 48 hours of delivery with your order number and clear photos or an unboxing video, where applicable.

Delays

While we strive to deliver orders within the estimated timeframe, PomTom Store is not responsible for delays caused by:

  • Courier service disruptions
  • Weather conditions
  • Natural disasters
  • Government restrictions
  • Other events beyond our reasonable control

Contact Us

For any questions regarding shipping or delivery, please contact us:

PomTom Store
Email: pomtom.store@gmail.com
WhatsApp: +91 96333 82003
Instagram: https://www.instagram.com/pomtom.store