We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pomtom.store@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at pomtom.store@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at pomtom.store@gmail.com.

Return & Refund Policy

Thank you for shopping with PomTom Store. We strive to provide quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns only in the following cases:

• You receive a damaged or defective product.
• You receive the wrong item.
• The product has a manufacturing defect.

To be eligible for a return:

• You must contact us within 48 hours of receiving your order.
• The product must be unused, unworn, and in its original packaging with all tags and accessories.
• Please provide your order number along with clear photos or an unboxing video showing the issue.

Non-Returnable Items

Returns or exchanges are not accepted for:

• Products damaged due to misuse or improper handling.
• Items that have been used, washed, or altered.
• Products returned without original packaging.
• Change of mind or incorrect size/color selection after purchase (unless otherwise specified).

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method within 5–7 business days.
• For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after the required details are provided.

Shipping charges (if any) are non-refundable unless the return is due to our error.

Exchanges

We offer replacements or exchanges only for products that are:

• Damaged during delivery.
• Defective.
• Incorrectly shipped.

Subject to product availability.

Order Cancellation

Orders can be cancelled only before they are dispatched. Once an order has been shipped, cancellation requests cannot be accepted.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

PomTom Store
Email: pomtom.store@gmail.com
WhatsApp: +91 96333 82003
Instagram: https://www.instagram.com/pomtom.store